The job of a First Level Supervisor is perhaps the most challenging position in the organization and clearly critical to its success. Based upon a comprehensive Job Task Analysis conducted jointly with its stakeholders, the Criminal Justice Training Commission (CJTC) has re-designed the First Level Supervision Training program.
The revised 40 hour offering will focus on adult critical thinking and development of higher levels of problem solving. The new-found knowledge, skills and abilities will then be applied to resolving real world supervisory situations. Students will be presented with a comprehensive ill-structured problem and confronted with the seven product specifications that were identified in the Job Task Analysis:
- Demonstrate interpersonal communication skills
- Coach and mentor employees
- Generate and manage documentation
- Identify and manage department resources
- Manage critical incidences
- Evaluate employee performance
- Demonstrate an understanding of progressive discipline practices and "just cause" protocol
Students will work in teams to develop presentations throughout the week related to the seven specification areas. The teams will be compelled to examine leadership situations that require them to be self-directed and self-motivated in order to be successful. A final presentation will be made at the end of the week demonstrating how participants incorporated the product specifications into their examination of the problem and development of a well-researched solution.
This course is part of the Career Level Certification Series.
To register for the course, contact your Training Manager to assign the training to you via Acadis.