Effective Communication

In this self-paced course, officers will learn multiple strategies to apply when interacting with individuals in their community with differing backgrounds. This course provides supplemental methods to the LETCSA overarching principles of pace management which involves time, distance, and shielding. The development of this course was a partnership with the following organizations: Kitsap Support, Advocacy, and Counseling; Rebuilding Hope! Sexual Assault Center for Pierce County; Washington State Department of Social and Health Services; and Spokane Immigrant Rights Coalition. After completing this training, officers will receive 2.5 hours of LETCSA credits.

Law enforcement officers may login to the Acadis portal and find this training.

Cost: Free
Category: Law Enforcement Training and Community Safety Act (LETCSA) Mandated Courses
Location: Virtual
Register

WHO CAN ATTEND

Anyone with an Acadis or FirstForward login. 

Per WAC 139-11, this course is required for:

  • all peace officers certified in Washington before December 7, 2019; and
  • lateral peace officers certified in Washington after December 7, 2019.

The course must be completed by January 1, 2028, for these two types of certified officers.

Additionally, if a certified peace officer graduates from the Basic Law Enforcement Academy after May 2020, the course is required and must be completed within three years from their graduation date.

REQUIRED EQUIPMENT

To attend this course, students must have a computer with audio and video capabilities and an internet connection. Content, websites, videos, and other course materials are embedded into the course.

PRE-COURSE WORK

None.

REGULATION

WAC 139-11-020(2)